FAQ
Last updated: October 23, 2026. These answers summarize the store’s current product, order, delivery, and support information. The linked Refund, Shipping, Payment, and Privacy policies provide the full terms.
What does the store sell?
The current assortment includes makeup brushes, makeup brush cups and holders, a brush storage bag, hair brushes, a comb, and full-size and pocket mirrors. The available products and current prices are shown on the product and collection pages.
Does the store manufacture these products?
This is an independent online retailer. Unless a product page expressly says otherwise, the store does not claim to make the products or to be affiliated with or endorsed by a third-party brand. Refer to the individual listing for any stated manufacturer or material details.
What should I check before ordering?
Review the listing’s dimensions, material, included components, compatibility details, and care instructions. For a cup, holder, or storage bag, compare the listed dimensions and capacity with the brushes you intend to keep in it. For a brush or comb, check the described size and care details; do not assume it is suited to a particular hair type or cosmetic unless stated. For a mirror, check its listed size and features. Contact us before purchase if an important detail is missing.
Where does the store ship, and is shipping free?
Free standard shipping is available to U.S. destinations that checkout supports. The address and shipping option shown at checkout determine whether an order can be delivered there. No shipping charge is added for the supported standard option. See Shipping for details.
How long does delivery take?
Order processing usually takes 1–2 business days. After dispatch, transit is estimated at 3–6 business days. The typical combined estimate is 4–8 business days from order placement, excluding weekends and U.S. federal holidays. These are estimates, not guarantees, and the transit clock begins when the carrier receives the parcel.
How do I track an order?
When tracking is available, the tracking details are sent after dispatch. Follow the carrier’s page for the latest scan. If tracking has not updated, the order appears delayed, or the carrier marks a parcel delivered that you cannot find, email us with your order number and the tracking status so we can review it.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We can request a change or cancellation while the order is still in a stage where fulfillment can be stopped; we cannot guarantee a change after dispatch. If we cannot ship within the time stated when you ordered, we will contact you with the choices required by law, including accepting a revised date or cancelling for a prompt refund.
Can I return or exchange an item?
You may request a return or exchange within 30 calendar days after delivery. Contact us first; do not send an item to the communication address. For an approved request, the store provides a prepaid label or another equivalent free return method. There is no restocking fee. See the Refund Policy for the process.
Who pays return shipping? Is there a restocking fee?
The store pays approved return shipping by providing a prepaid label or equivalent free method. No restocking fee is charged. If the provided method cannot be used, contact us before paying postage so we can arrange a free alternative.
What if an item is damaged, defective, wrong, missing a listed part, or unlike its description?
Contact us promptly with your order number and a description of the issue. We may ask for photos when useful, but we will discuss another way to review the problem if photos are unavailable or impractical. We will work with you on a reasonable remedy, which may include a replacement or refund. Approved issue-related returns are not charged return postage.
When is a refund issued?
Once a refund is approved, we process it to the original payment method within 10 business days. Your bank, card issuer, or payment provider may need an additional 5–10 business days to post the credit. See Refund.
Which payment methods are accepted?
Use only the methods shown and available in checkout for your order. Availability may depend on your location, device, currency, order, and eligibility. Prices are shown in USD unless checkout clearly indicates otherwise. Do not email full card details or pay by a method requested outside checkout. See Payment.
Does the site use advertising cookies?
Cookies may support site functions, remember preferences, measure visits, or support advertising where those tools are used. You can manage cookies in your browser and use any privacy controls presented on the site. Read the Privacy Policy for available choices and legal opt-outs.
How do I make a privacy request?
Email support@blevanto.it.com with “Privacy Request” in the subject and say what right you want to exercise. We may request reasonable information to verify your identity and will respond within the timeframe required by applicable law. An authorized agent may act where law permits. If an applicable law gives you an appeal right, you may ask us to review a denial. See Privacy.
How do I contact customer service?
Email support@blevanto.it.com or call +1 (713) 568-4587, Monday to Friday, 9:00 AM–5:00 PM (store local time). Include your order number for order help. The address listed on Contact Us is for communication; it is not a walk-in location or confirmed return address.