Refund
Last updated: October 23, 2026. This policy explains how to request a return, exchange, or refund for an order from this store. It applies together with the Shipping Policy and Terms of Service.
30-day return and exchange window
You may request a return or exchange within 30 calendar days after the order is delivered. The delivery date shown by the carrier starts the period. Contact customer service before sending anything back. We will confirm the next steps and, for an approved return or exchange, provide a prepaid label or another equivalent no-cost return method. Do not mail an item to the communication address on the Contact Us page; that address is not a confirmed returns address.
When asking to return an item because it did not meet your needs, include your order number and the item name. Keep the item and any included parts together while we review the request. We will explain any item-specific return instructions before you ship it. Nothing in this policy shortens a right that applicable law does not allow us to limit.
Return shipping and fees
The store pays approved return shipping. We will provide a prepaid shipping label or another equivalent free method. There is no restocking fee. You will not be asked to pay an undisclosed return charge for an approved request. If you are unable to use the method provided, contact us before paying for postage so we can arrange an equivalent free option.
Damaged, defective, incorrect, or incomplete orders
If a beauty brush, makeup brush cup or holder, storage bag, hair brush, comb, mirror, or other item arrives damaged, defective, incorrect, missing a listed component, or materially different from its product description, contact us promptly. Tell us what happened and include the order number and the item name. Photos can help us understand the issue, but we will discuss another way to review it if a photo is unavailable or impractical. We will work with you on a reasonable remedy, which may include a replacement or refund, without charging you return postage for an approved resolution.
Exchanges
Exchanges may be requested within 30 calendar days after delivery. Contact us first so we can confirm whether the requested item is available and provide free return instructions. If an exchange cannot be completed, we will explain the available return and refund option. An exchange request does not create an additional charge unless you choose a different item with a different price and approve the difference before the order is changed.
Refunds and timing
Once a refund is approved, we will process it to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the credit. We cannot control that posting time. If the original payment method is no longer available, contact us so we can discuss a lawful way to complete the refund.
How to start
Email support@blevanto.it.com or call +1 (713) 568-4587, Monday to Friday, 9:00 AM–5:00 PM (store local time). Include your order number, the item, and whether you are seeking a return, exchange, or help with an item issue. We will reply with instructions. For delivery estimates, see Shipping; for payment and privacy information, see Payment and Privacy.